Lost pieces - Request

AT EDUCA BORRAS S.A., WE WANT TO HELP YOU. HAVE YOU LOST A PIECE OF YOUR PUZZLE?

THIS SERVICE IS AVAILABLE FOR:

- PUZZLES WHICH INDICATE THAT THIS SERVICE IS AVAILABLE ON THE BOX,
- UP TO 16 PIECES PER PUZZLE, AND
- WHILE SUPPLIES LAST

Please remember that exists a section for FAQ’s where you can find answers to your questions.

Important:
DO NOT DUBLICATE APPLICATIONS ALREADY BEEN SUBMITED. System will cancel them automatically and will delay dispatch of first one.

PLEASE FILL IN ALL FIELDS IN THE FOLLOWING FORM. (*required)

Name*:
Surname 1*:
Surname 2:

Language*: Spanish Catalan English French

Address*:

Format: street, number, floor

City/Town*:
Zip Code*:
State/Province:
Country*:
Telephone*:
E-mail*:
Date of birth:

Format: dd/mm/yyyy

Sex*: male female

Where do you normally buy your puzzles?* Specialised puzzle shop Large retail store Toy store
Internet Other

How many puzzles do you buy per year?* 1 to 3 4 to 6 7 to 10
More than 10

How many pieces are there normally in the puzzles you buy?* Less than 500 501 to 1000 1001 to 2000
2001 to 3000 3001 to 6000 More than 6000

What type of images do you like on your puzzles?* Landscapes Fantasy Famous paintings
Animals

How to find the missing piece of the puzzle

1. Identify the puzzle by means of its registration number. This number consists of eleven digits which you will find over a red background on one of the box sides with the following format: _ _ _ _ _ / _ _ _ _ _ _ This registration number consists of two parts. The first five numbers are the puzzle’s product reference number and the second 6 numbers indicate the puzzle’s edition. This number is required in order to replace lost pieces.

2. Identify the missing piece or pieces. Look at the image straight on and count the number of pieces from left to right to find the piece in column a. Next, count down the number of pieces from top to bottom for that same piece in row b. Include your results in the section, “missing piece positions,” in the following form.

Registration number*: /

Piece 1*: A: B:

Piece 2: A: B:

Piece 3: A: B:

Piece 4: A: B:

Piece 5: A: B:

Piece 6: A: B:

Piece 7: A: B:

Piece 8: A: B:

Piece 9: A: B:

Piece 10: A: B:

Piece 11: A: B:

Piece 12: A: B:

Piece 13: A: B:

Piece 14: A: B:

Piece 15: A: B:

Piece 16: A: B:

Your comments:
Password:

If you want to register, please provide a password.

Re-type password:

For security, please re-type the password.

Security code*:

Enter the code shown.

I've read and accept the Privacy Policy.

In accordance with that established in Organic Law 15/1999, dated December 13th, on Personal Data Protection, you are hereby informed that your presonal data shall be processed and stored in files under the responsibility of Educa Borras, S.A., and duly registered with the Spanish Data Protection Agency (Agencia Española de Protección de Datos). Said data shall be used to notify you of promotions and other information related to our products. Data shall be processed respeciting their private nature, confidentiality and safety in accordance with current legislation. Similary, you expressly authorise said personal data to be communicated to Magic Labs, S.L.U. (a company within the same business group) with the same objective, to notify you of promotions and information related to our products. Said communications will only be carried out for this end. You may exercise your right to access, rectify, cancel or question said data at any time by writing to our offices located at C/ Osona, 1 / 08192 - Sant Quirze del Valles / Barcelona, Spain

The company:
About us
Links
Brands
Contact

And muche more:
Toys and upgrowth
Security